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SpeechTEK 2010 - Wednesday, August 4, 2010
TRACK B: CUSTOMER EXPERIENCE
B301 – Speech Beyond the Call Center
10:45 a.m - 11:30 a.m
MODERATOR:
Dr. Lizanne Kaiser, Sr. Principal Business Consultant - Genesys
Bryan Pellom, Vice President, Speech Development - Rosetta Stone

Speech technology has been a valuable asset in customer self-service applications for many years, but speech also plays an important role in other domains. Speech technology offers many benefits for both language learning applications and medical dictation systems, but optimizing speech for these contexts requires a different perspective. Join us to gain a broader view of the opportunities to use speech and gain a deeper understanding of the technology.

Multimodal Magical Data Capture and Representation
Dr. Qian Hu, Chief Scientist of Speech Technology and AI - The MITRE Corporation



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