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SpeechTEK 2010 - Tuesday, August 3, 2010
TRACK C: SPEECH DEPLOYMENTS
C203 – Implementing and Deploying Statistical Grammars
1:45 p.m - 2:30 p.m
MODERATOR:
James A. Larson, Vice President - Larson Technical Services

Statistical grammars can be labor-intensitive to create: Numerous answers to the initial prompt must be captured and categorized. Changing one or more of the categories may also be labor-intensive. Is all this work worthwhile? In this panel, experts who have developed and deployed call routing systems using SMLs describe the do’s, the don’ts, and their key learnings based on their experiences.

Chris Passaretti, Senior Programmer/Analyst - Cablevision Systems Corporation
Greg Johnston, Senior IT Manager - IVR, Information Technologies - DISH Network
Kevin D. Husk, Director of Customer Care Operations - Charter Communications



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