Connect with Mike Monegan
Vice President Product Management
As Vice President of Product Management, Mike leads a global team that drives product strategy and definition for Cyara, the provider of the industry's leading Customer Experience Assurance Platform. He is a 25-year veteran of technology and leadership roles. Prior to Cyara, Mike was VP Applications, leading the global application design and development functions at 7, where he oversaw increasingly sophisticated customer service speech and web applications for a wide variety of industries. Prior to helping make 7 the leader in multimodal customer service applications, Mike held positions at Voxify, NeXT, Apple, Symantec, and HP. Mike holds both a BS and MS in Computer Science from MIT.
- Tuesday, April 10, 2018
11:45 a.m. - 12:30 p.m.
C202: Getting Chatbots Right–Assuring Quality Customer Experience
- Tuesday, August 20, 2013
10:45 a.m. - 11:30 a.m.
A201: PANEL: The Changing Role of Speech in a Multichannel World
- Monday, August 19, 2013
10:15 a.m. - 11:00 a.m.
C101: Giving Customers a Unified Digital Experience
- Tuesday, August 14, 2012
2:45 p.m. - 3:30 p.m.
D204: Multimodal and Multichannel Languages and Platforms
- Tuesday, August 9, 2011
4:30 p.m. - 5:30 p.m.
C205: Speech System Architectures and Platforms
1:45 p.m. - 2:45 p.m.
C203: Call Center Knowledge Management and Automated Help
- Wednesday, August 10, 2011
9:00 a.m. - 10:00 a.m.
A301: Selecting a Voice for Your Speech Application
- Monday, August 2, 2010
4:15 p.m. - 5:00 p.m.
B106: Measuring the Customer Experience
- Wednesday, August 4, 2010
2:45 p.m. - 3:45 p.m.
E304: Making VoiceXML Applications Portable