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August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
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Biographical Information
Helen VanScoy
Director, User Interface Design
Performance Technology Partners

Helen has over 18 years of experience in the Speech and IVR industry, with a focus on human factors and usability. A linguist by education, Helen is fully bilingual in English and Spanish, and has leveraged her knowledge of phonetics, phonology, and sociolinguistics in her designs, contributing to her understanding of human-computer interaction. Prior to joining Performance Technology Partners (PTP), she worked as a Senior User Interface Designer at Nuance (formerly ScanSoft and SpeechWorks) and in the speech group at Technology Resources Inc. (TRI), the R&D organization at SBC. Her specialty is IVR user interface design with a focus on human factors, usability, and localization of user-centered design. Helen's experience includes designing, tuning, localizing and testing automated speech recognition telephony systems, and coaching voice talent. Helen has served as the Lead UI Designer on English-only, English-Spanish bilingual, and multilingual international projects for many large-scale IVR projects and currently serves on the board of the Association for Voice Interaction Design (AVIxD).

Conference Sessions By Helen VanScoy
SpeechTEK 2016

SpeechTEK 2015

SpeechTEK 2014
Wednesday, August 20, 2014
10:45 a.m. - 11:30 a.m. B301: PANEL: Cross-Cultural Usability Testing

SpeechTEK 2013
Tuesday, August 20, 2013
11:45 a.m. - 12:30 p.m. B202: Do-It-Yourself Workshop: Persona

Wednesday, August 21, 2013
1:45 p.m. - 2:30 p.m. B303: Do-It-Yourself Workshop: Audio Recordings

SpeechTEK 2012
Monday, August 13, 2012
10:15 a.m. - 11:00 a.m. A101: PANEL: Agent/Automation Balance
1:15 p.m. - 2:00 p.m. B103: PANEL: Design Guidelines

Wednesday, August 15, 2012
2:45 p.m. - 3:30 p.m. C304: Speech in Healthcare

SpeechTEK 2011
Tuesday, August 9, 2011
1:45 p.m. - 2:45 p.m. B203: What VUI Standards Are Possible?

Wednesday, August 10, 2011
10:45 a.m. - 11:45 a.m. C302: Case Studies

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SpeechTEK 2012


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