August 13 - 15, 2012 New York Marriott Marquis

Monday	Tuesday	Wednesday
Sunrise Discussions	Customer Case Studies	Speakers
Keynotes	Register Now	SpeechTEK University

Valentine Matula Senior Director, Multimedia Research Avaya
Dr. Matula leads research in video, mobile applications, language processing, acoustics and social media networking at Avaya. He has 20+ years experience in automated systems at Avaya Labs and its predecessor, Bell Labs. His Masters is from the University of Michigan, and his Ph.D. is from Case Western Reserve University.

Wednesday, August 20, 2014

11:45 a.m. - 12:30 p.m.

D302: PANEL: What Can WebRTC Do for You?

Monday, August 19, 2013

2:15 p.m. - 3:00 p.m.

D104: WebRTC: The Move to Digital Customer Service

Tuesday, August 20, 2013

2:45 p.m. - 3:30 p.m.

D204: Enabling HD Voice in the Contact Center

Monday, August 13, 2012

4:15 p.m. - 5:00 p.m.

C106: Speech Solution Sessions

Monday, August 8, 2011

10:15 a.m. - 11:15 a.m.

D101: How to Make Voice and Video Calls

Monday, August 2, 2010

11:15 a.m. - 12:00 p.m.	C102: Extending Current IVR Systems to Support Video
10:15 a.m. - 11:00 a.m.	C101: Mashups: Integrate Multiple Web Services Into Your App

Wednesday, August 26 2009

1:45 p.m. - 2:30 p.m.	D303: Adding Video to Voice
11:45 a.m. - 12:30 p.m.	D302: How Airlines Improve Service With IVR

Tuesday, August 19

11:45 a.m. - 12:30 p.m.

A202: Video in the Call Center and Network

Wednesday, August 20

10:45 a.m. - 11:30 a.m.

C301: Video and Speech

Tuesday, August 21

2:45 p.m. - 3:45 p.m.

C203: Advances in Video & Multimedia Application Design