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August 13 - 15, 2012
New York Marriott Marquis
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Biographical Information
Catherine Zhu
Principal Consultant

Catherine has been extensively involved in both the design and usability testing of a wide range of speech, touchtone, and mobile applications, allowing clients across many different industries to maximize their investment in the technology. Catherine has designed a number of custom speech applications leading clients through the entire project lifecycle including user research, requirements gathering, data analysis, call flow design, prompt writing, grammar development, voice talent coaching, usability testing, and tuning. With expertise in human factors, human-computer interaction, and speech technology, Catherine has also evaluated and usability tested numerous applications, working closely with clients and their customers to create easy to use, best of breed user experiences. She holds a Masters degree in Applied Cognition and Neuroscience with a specialization in Speech Technology from the University of Texas at Dallas and a Bachelors degree in Cognitive Science with a concentration in Linguistics from Rice University. Catherine continually strives to be an advocate for the user, leveraging her experience and education in user-centered design to create one-of-a-kind user experiences.

Conference Sessions By Catherine Zhu
SpeechTEK 2013
Tuesday, August 20, 2013
1:45 p.m. - 2:30 p.m. C203: PANEL: Things We Wish Our Clients Knew

Wednesday, August 21, 2013
2:45 p.m. - 3:30 p.m. C304: PANEL: Emerging Uses of Speech in Healthcare

SpeechTEK 2012
Monday, August 13, 2012
3:15 p.m. - 4:00 p.m. B105: PANEL: Making Smart Design Choices

Tuesday, August 14, 2012
10:45 a.m. - 11:30 a.m. B201: Multimodal Interaction Design

SpeechTEK 2011
Monday, August 8, 2011
3:00 p.m. - 4:00 p.m. B104: The Value of User Research

Tuesday, August 9, 2011
11:45 a.m. - 12:30 p.m. B202: Design Challenges

SpeechTEK 2010
Monday, August 2, 2010
1:15 p.m. - 2:00 p.m. D103: Using Data to Inform Design

Wednesday, August 4, 2010
2:45 p.m. - 3:45 p.m. D304: Effective User Research Techniques

Tuesday, August 3, 2010
1:45 p.m. - 2:30 p.m. B203: The Outbound Customer Experience

SpeechTEK 2009
Tuesday, August 25 2009
2:45 p.m. - 3:30 p.m. A204: Cross-Modal User Experience

Monday, August 24 2009
4:15 p.m. - 5:00 p.m. B106: VUI on the Road

SpeechTEK 2008

Monday, August 18
3:15 p.m. - 4:00 p.m. B105: Lessons in Multimodal Usability
11:15 a.m. - 12:00 p.m. A102: Planning for Speech

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SpeechTEK 2012


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