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August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies Speakers
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Biographical Information
Bruce Pollock
Vice President, Strategic Growth and Planning
West Interactive

Bruce Pollock is Vice-President of Strategic Growth and Planning at West, where he focuses on growth and development strategies for the Company. Bruce has 16 years of experience in the technology-based customer service and engagement field including 13 years of tenure at West. Bruce is active in the customer engagement industry and has served on numerous industry Boards and Advisory Committees over the past decade. He holds five industry related patents, has been cited in The Economist magazine and various industry publications and has also served as a panelist and moderator at technology industry forums. Bruce has an MBA Degree from the Ivey School at the University of Western Ontario. He’s an avid follower of technology trends, and of international politics and economics.

Conference Sessions By Bruce Pollock
SpeechTEK 2016

Wednesday, May 25, 2016
11:45 a.m. - 12:30 p.m. D302: PANEL: The Future of Speech Standards

SpeechTEK 2015
Monday, August 17, 2015
10:15 a.m. - 11:00 a.m. A101: PANEL: Virtual Agents for All?

Wednesday, August 19, 2015
2:45 p.m. - 3:30 p.m. A304: PANEL: A Decade at SpeechTEK: Speech 2005–2015

SpeechTEK 2014
Tuesday, August 19, 2014
10:45 a.m. - 11:30 a.m. C201: PANEL: The Fast-Evolving Digital Home

Monday, August 18, 2014
1:15 p.m. - 2:00 p.m. C103: PANEL: The Digital Healthcare Revolution

SpeechTEK 2013
Tuesday, August 20, 2013
10:45 a.m. - 11:30 a.m. A201: PANEL: The Changing Role of Speech in a Multichannel World

SpeechTEK 2012
Tuesday, August 14, 2012
2:45 p.m. - 3:30 p.m. A204: How a Cross-Channel Strategy Affects the Call Center

SpeechTEK 2011
Tuesday, August 9, 2011
Keynote 9:00 a.m. - 10:00 a.m. Mobility — A Game-Changer for Speech?

SpeechTEK 2010
Tuesday, August 3, 2010
10:45 a.m. - 11:30 a.m. A201: Alignment in the Speech World

SpeechTEK 2009
Monday, August 24 2009
11:15 a.m. - 12:00 p.m. A102: Delivering Personalized Caller Experiences

Tuesday, August 25 2009
11:45 a.m. - 12:30 p.m. A202: Balancing Automation and Agent Interactions

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SpeechTEK 2012


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