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Biographical Information
Bill Brown
Director of Worldwide Product Marketing

Adeptra's Bill Brown has more than twenty years of experience in defining and managing customer relationship strategies and customer experience for some of the world’s largest companies. He has hands-on experience in devising and deploying strategies in the financial and card issuer space, having worked for MBNA America and Providian Financial Corporation, with roles across the card lifecycle from lending to collections, including fraud detection, risk detection and credit line increase processing and core customer experience management. While at Providian Financial Corporation, which was sold to Washington Mutual for approximately US$6.5 billion in October 2005, Brown ran Risk Management for the sub-prime portfolio and the Consolidated Disputes Group. Brown is a graduate of Widener University in Chester, PA.

Conference Sessions By Bill Brown
SpeechTEK 2012
Monday, August 13, 2012
3:15 p.m. - 4:00 p.m. A105: Building Trust Through Positive Mobile Experiences

SpeechTEK 2011
Monday, August 8, 2011
10:15 a.m. - 11:15 a.m. A101: Assessing the Phone’s New Role

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