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August 13 - 15, 2012
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SpeechTEK 2012 - Wednesday, August 15, 2012
B302 – Design Challenges
11:45 a.m - 12:30 p.m
MODERATOR: Jenni McKienzie, Voice Interaction Designer - SpeechUsability

Voice interaction design poses many disparate challenges to designers; this session highlights two such cases. Ferreira talks about the challenges and solutions presented when an application needs to be highly configurable and yet have a natural caller interface. Mesbur discusses the complex issue of effectively directing customers from the IVR channel to the company website to complete a transaction, supported by data from real deployments.

Configurable and Natural IVR Interfaces
Annie Clark Ferreira, Senior Voice User Interface Designer - Nuance
Don't forget about me! Appropriate hand-holding in a multi-channel experience
James Mesbur, Senior Voice Interaction Designer/Business Analyst/Speech Scientist Engineer - Synchronoss

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