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SpeechTEK 2012 - Tuesday, August 14, 2012
D202 – Enhanced IVR Systems
11:45 a.m - 12:30 p.m
MODERATOR: Phil Shinn, CTO - ImmunityAnalytics

To remain competitive with smartphone applications, IVR applications must add new features and capabilities. Feinberg describes how location- based services will deliver better customer experiences and higher automation success rates. Szczurek describes how new APIs can transform voice-only IVRs into next-generation visual IVRs that work with any network, any phone, and most mobile devices—without discarding existing IVRs, adding infrastructure, or requiring callers to use special phone networks.

Enhancing Self-Service Applications with Location Intelligence
Brian Feinberg, Sr Systems Engineer - Voxeo, an Aspect Company
Add a ā€˜Vā€™ for Visual to Your IVR
Theresa Szczurek, CEO and Co-Founder - Radish Systems, LLC

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