SpeechTEK.com home
August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies Speakers
Keynotes Register Now SpeechTEK University
SpeechTEK 2012 - Monday, August 13, 2012
C106 – Speech Solution Sessions
4:15 p.m - 5:00 p.m
Mobile Trends Impacting Customer Service Experience
Valentine Matula, Senior Director, Multimedia Research - Avaya

Avaya New communication channels and service trends are driving companies to consider how technology innovations can improve the customer experience. Learn valable insights on some of the latest mobile trends that are shaping customer experience management today.

Cloud Telephony – Making Speech Technologies Affordable
Christopher Flynn, Professional Services Manager - Aculab

Premise-based speech applications require very expensive equipment and capacity that end up being fundamentally underutilized for extended periods of time. A cloud-based telephony platform can be delivered very cost-effectively on a pay-for-what-you-use basis. Attend this presentation to learn how, through the use of high-level APIs, you can develop a range of automated telephony applications for a fraction of the cost of premise-based systems.

Connect with
SpeechTEK 2012


Bronze Sponsors
Corporate Sponsors
Tuesday Evening Networking Reception Sponsor
Tuesday Keynote Lunch Sponsor
Monday Keynote Lunch Sponsor
Association Sponsor
Media Sponsors
Co-located with: