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August 13 - 15, 2012
New York Marriott Marquis
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SpeechTEK 2012 - Monday, August 13, 2012
C105 – Global Customer Contact Trends
3:15 p.m - 4:00 p.m

Customer care is a global effort for many large organizations. Saeger discusses the response to a survey of more than 200 international contact center executives as they identify challenges, trends, and the technology of global expansion. Ahlen analyzes the problems and solutions with bilingual customer service and makes recommendations for bilingual consumer communication strategies to help companies tap into this trillion- dollar market.

Global Trends in Speech Technology in the Contact Center
Terry Saeger, Senior Vice President and General Manager - VoltDelta
Atencion al Cliente! How to Improve Bilingual Customer Service to Engage the Trillion Dollar Hispanic Market and Increase Profitability
Sondra Ahlén, Principal VUI Consultant/Owner - SAVIC

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