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SpeechTEK 2012 - Monday, August 13, 2012
B102 – Improving Design With Data
11:15 a.m - 12:00 p.m
MODERATOR: James Mesbur, Senior Voice Interaction Designer/Business Analyst/Speech Scientist Engineer - Synchronoss

The best user interface design decisions are made based on data collected from customers who use the system. Lewis presents results of a study on the most effective—and somewhat surprising—method for constructing menus in speech-enabled IVR applications. Parkinson reports on a study of confirming long alphanumeric strings (such as customer or ID numbers), one of the most troublesome parts of many IVR applications.

What Recent Research Says about the Design of Effective Speech Menus--You Might Be Surprised
James R. Lewis, Senior Human Factors Engineer - IBM Corporation
Improving Performance through Enhanced Confirmation
Frederick Parkinson, Senior Solutions Consultant - Performance Technology Partners

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