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Biographical Information
Rob Marchand
Senior Director, Product Management
Genesys Telecommunications
Alcatel Lucent

Rob Marchand brings more than 25 years of experience in the software and telecommunications industries to his position as Senior Director of Product Management at Genesys Telecommunications Labs, where he is responsible for the Genesys Voice Platform, the industry’s leading standards  based IVR.  Rob has contributed to the advancement of VoiceXML in areas including Standards, Conformance and Education, and represents Genesys on the VoiceXML Forum Board of Directors.  Rob was formerly with VoiceGenie technologies, a pioneer in the VoiceXML platform space.

Conference Sessions By Rob Marchand
SpeechTEK 2011
Monday, August 8, 2011
10:15 a.m. - 11:15 a.m. A101: Assessing the Phone’s New Role

SpeechTEK 2010
Monday, August 2, 2010
11:15 a.m. - 12:00 p.m. C102: Extending Current IVR Systems to Support Video
2:15 p.m. - 3:00 p.m. C104: Avoiding Complex Grammars

SpeechTEK 2008
Wednesday, August 20
10:45 a.m. - 11:30 a.m. D301: Speech in Financial Services/Insurance

Tuesday, August 19
11:45 a.m. - 12:30 p.m. A202: Video in the Call Center and Network

SpeechTek 2007
Monday, August 20
1:45 p.m. - 2:45 p.m. D103: Speech to Increase Revenue & Decrease Costs
4:15 p.m. - 5:00 p.m. E105: Techniques for Reusability

Wednesday, August 22
3:15 p.m. - 4:15 p.m. C304: Video & Speech

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SpeechTEK 2011


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