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Biographical Information
Daniel Ziv
Vice President
Speech and Text Analytics Global Product Strategy
Verint Customer Engagement Solutions

Daniel has been leading Verint’s speech analytics offerings and strategy since 2002 and has been instrumental in implementing analytics solutions and strategies with many Global 1000 organizations.

Daniel helps contact center managers and customer experience executives to generate actionable insights and improve performance and quality, enhance customer engagement and achieve significant ROI.

Daniel is a frequent speaker at leading industry events. He holds an MBA, Magna Cum Laude, in Marketing from Tel-Aviv University and BSc. Cum Laude, in Electrical Engineering from the Technion Institute of Technology.

Conference Sessions By Daniel Ziv
SpeechTEK 2012
Tuesday, August 14, 2012
1:45 p.m. - 2:30 p.m. C203: PANEL: Analytics— Promises and Pitfalls

SpeechTEK 2011
Monday, August 8, 2011
11:30 a.m. - 12:30 p.m. D102: Make Better Decisions With Multichannel Analytics

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SpeechTEK 2011


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