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SpeechTEK 2011 - Wednesday, August 10, 2011
A301 – Selecting a Voice for Your Speech Application
9:00 a.m - 10:00 a.m
MODERATOR: Vicki Broman, Manager of User Interface and Research Teams, CTI and Speech Solutions - eLoyalty® a TeleTech Company
Mike Monegan, Vice President Product Management - Cyara
Marcus Graham, CEO - GM Voices
Tim Walsh, President - Walsh Media

Selecting the voice that will speak to your customers via a speech self-service application is an important decision that is sometimes given little weight. The voice of an automated system is the most obvious embodiment of the characteristics an organization is trying to convey to customers. Join us as we discuss the benefits and limitations of various voice options available to organizations, including professional voice talents, amateur voices, and synthesized speech.

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