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SpeechTEK Europe 2011
25 - 26 May 2011 • Copthorne Tara Hotel • London, UK
SpeechTEK University • 24 May 2011
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B203 – Case Studies: Designing, implementing, and deploying challenging speech applications
13:45 - 14:30
The first presentation will cover successful customer-centric contact centre voice deployments at several of the largest financial institutions in Australia, including the most critical aspects and experiences with application development, implementation, and change management. The second presentation describes a bilingual system for monitoring digital media which generates in an online archive of structured information for a local government of a bilingual territory. |
Case study: Users first: a customer-centric approach to open speech recognition for banking and finance
Sam Jackel, Project Director, Contact Centre Transformation - The Westpac Group
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Case study: A bilingual system for media monitoring and press reporting
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Diamond
Platinum Sponsor
Gold Sponsor
Coffee Break
Industry
Media Sponsors
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