The goal of this session is to discuss design methodologies in relation to today's emerging multi-modal solutions. How can voice user interface design be applied to graphical user interface and vice versa? Schools for thought for design are converging and creating great opportunities. As quick as technologies grow, the devices running are being introduced just as fast. And, these new solutions are making the world smaller by the day, forcing multi-lingual and multi-cultural issues to be considered. We'll review some current case studies where user expectations were met and not met by the user interface. History can teach us to learn from our mistakes, but it doesn't mean we need to continue making those mistakes.