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SpeechTEK Europe 2011
25 - 26 May 2011 • Copthorne Tara Hotel • London, UK
SpeechTEK University • 24 May 2011
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A103 – The future of IVR systems: the analysts’ view
13:45 - 14:30
MODERATOR: James Larson, Vice President - Larson Technical Services
Two experienced analysts explore how speech recognition can be used effectively to improve customer interactions and how to leverage the technology to improve the overall customer experience. |
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Speech as part of the ’shift left‘ in service desk environments
Martin Dove, Managing Director, Customer Interactive Solutions - Dimension Data |
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To be or not to be…in the world of enterprise speech
Daniel Hong, Research Director & VP - Forrester Research |
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