Testing and tuning of speech applications are vital for good customer experiences. Darren Chapple will explain how to integrate testing into the overall project plan, how to minimise the impact of outside influences on testing, and how to improve testing efficiency. Stuart Walsh addresses the new problem of testing and tuning systems using VoIP. Learn how to measure end-to-end voice quality, how to test VoIP networks and assure their scalability, and how to improve the overall technical performance.