Aurix are the leading industry specialists in the application of true phonetic speech search technology. Our solutions discover valuable intelligence by identifying words and phrases buried in audio data, helping organizations gain operational efficiencies, create competitive advantage and achieve peace of mind.

Autonomy etalk delivers enterprise solutions for for multi-channel interaction analysis, real-time information assistance, contact center performance, and compliance management. By providing integrated tools for recording, archiving, analyzing, and retrieving critical interactions, Autonomy etalk helps organizations meet regulatory compliance, manage enterprise security and risk, enhance customer support, and uncover valuable business intelligence for strategic operations.

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

Convergys, a global leader in relationship management turns everyday interactions, across all channels and modes of communication, into a source of profit and strategic advantage.  Convergys is dedicated to equipping you with multiple options, whether contact centre speech technology or live agents ensuring the perfect combination for a proactive, knowledgeable and personalised experience for your customers. 

Voice Solutions for all platforms and own VXML Voice Portal platform. Broad Enterprise, ASP and Telco customer base from all sectors and more than 400 projects in 25 European and African countries. Consulting, VUI Design, Programming, CTI, Database and Web-Integration, On-Site Setup and 24/7 Service. IVR, Contact and Service Center Solutions, Voice and Video Conferences, Interactive Voice Video Response.

Eckoh is the UK’s largest provider of hosted self-service solutions. We enable our clients to deliver exceptional self-service experiences to their customers over the phone, web or mobile. Our services help our clients reduce costs whilst improving customer satisfaction and retention. Our secure and resilient carrier-grade platform has the scalability to handle over 650,000 calls an hour and up to 8,000 calls simultaneously. By using our industry-leading technology and expertise our clients can efficiently manage their contact centre’s by replacing the more routine calls and transactions with an effective and intuitive automated self-service solution.

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources.

Genesys software directs more than 100 million customer interactions every day for more than 3,500 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com.

H-care was presented with a Star Performer Award during the annual SpeechTEK 2009 Conference and Exposition in New York. 

H-care is a leading developer of user-friendly platforms for multimodal, multi-channel (portals, mobile phones, ip-set top boxes, and kiosks), self-service and customer care. The Human Digital Assistant platform solves the challenge of making online customer interaction and self-service a human-like customer experience.

H-care’s product line includes Intelligent IVR, the first Voice Content and Process Management System which allows the creation and maintenance of highly-profiled Interactive Voice Response (IVR) applications based on VoiceXML.

Awarded Speech Engine “Market Leader” for the past three consecutive years, Loquendo provides a complete range of speech technologies for server, embedded and desktop solutions – in 28 languages with 68 voices, and constantly growing. Loquendo TTS, Loquendo ASR, and Loquendo Speaker Identification and Verification create a next-generation client experience while saving businesses millions each year. 

Nexidia's flexible, affordable speech analytics solutions enable contact centres to tap into the actual voice of the customer and extract the type of compelling intelligence that drives business growth - all at speeds never before imagined. Organisations can improve operational efficiency, enhance customer experience and capitalise on new business opportunities.

NICE Systems is the leading provider of solutions that deliver strategic and operational insights to the enterprises organizations by recording and analyzing telephone calls, website- email- and chat- content, customer transactions, radio communications. NICE is also the leading provider of Interaction Analytics Business Solution, designed to improve contact center operational efficiency and drive strategic enterprise initiatives.

Openstream is a leading provider of secure, standards based multimodal, mobile platform and applications, for Enterprises, content providers & carriers worldwide that offer cost-saving and brand-loyalty-enhancing mobile applications.

PerSay (http://www.persay.com) is a leading provider of advanced biometric speaker verification products with a global network of partners and system integrators. Utilizing the biometric power of voice to verify a speaker’s identity, PerSay’s products are used by leading financial, telecommunications, enterprise and law enforcement organizations. Contact: +1-866-239-8515 or sales@persay.com

SpeechStorm provides great IVR applications for retail, telecoms and financial services - inbound, outbound, touch-tone, speech recognition, SMS, video.

We’ll save you money and give your customers the service they deserve.  And we’ll put you in “total control”.

We call it next generation IVR.  You can just call it SpeechStorm.

... take a look and see for yourself at www.speechstorm.com

Speech Technology Center is a leading provider of innovative speech solutions for businesses and consumers around the globe. Headquartered in Saint-Petersburg, STC designs, develops, and sells advanced voice-controlled products for various markets. STC offers applications for Voice Biometric Systems, Speech Recognition & Interactive Voice Services, Noise Suppression, Audio Mining, etc.

Verint® Systems Inc. (VRNT.PK) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organisations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organisations in over 150 countries " including over 80% of the Fortune 100" use Verint solutions to capture, distil, and analyse complex and underused information sources, such as voice, video, and unstructured text. In the enterprise market, our workforce optimisation solutions help organisations enhance customer service operations in contact centres, branches, and back-office environments to increase customer satisfaction, reduce operating costs, identify revenue opportunities, and improve profitability. In the security intelligence market, our video intelligence, public safety, and communications intelligence and investigative solutions are vital to government and commercial organisations in their efforts to protect people and property and neutralise terrorism and crime.

Voxeo is a worldwide market leader and expert in delivering IVR  and multi-channel solutions that helps enterprises reduce costs and improve customer satisfaction:

·         Hosted and On-Premise IVR

·         Non-Proprietary VoiceXML Application Creation Environment

·         State-of-The-Art Reporting and Analytics through VoiceObjects

·         Multi-Channel Self-Service Solutions

·         No Vendor Lock-in at any Solution Layer

·         Speech Recognition and Synthesis Engine

·         Try it for Free www.voxeo.com/free

Voxeo Europe Ltd. Berkeley Square House, 2nd floor, Berkeley Square, London W1J 6BD,UK +44 (0)20 7887 6085, sales@voxeo.com
Voxeo Germany GmbH, Friedrich-Ebert-Str., 51429 Bergisch Gladbach, Germany +49 2204 845100, sales@voxeo.com

AVIOS is a non-profit speech technology professional society dedicated to informing and educating the speech community through information distribution and training opportunities and to highlighting real world applications of speech technology. AVIOS creates linkages between users, developers, and researchers to advance speech and multimodal technology as the interface of choice. AVIOS provides opportunities for members to learn more about market and technical developments and to exchange informal communications. Through AVIOS, researchers discover what developers, marketers, and end users require in speech-automated products and services. Developers and marketers learn how to identify appropriate applications for speech technology and how to present them.

Call Centre Helper is the UK's most popular call centre magazine with over 50,000 readers. It is a free, weekly online magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively. Separated into four distinct areas – call centre management; call centre technology; call centre life; and call centre jobs – the aim is to help readers navigate as swiftly as possible to the area that interests them most. To this end, there are lots of regular features, such as panel articles which ask people with real-life call centre experience to answer the real-life problems faced by their peers in the industry. We have also produced a number of reference guides aiming to be the main source of content on the internet for specialist call centre areas. So, for advice and tips on management, technology and working life, visit Call Centre Helper at www.callcentrehelper.com

Established in 1994 to promote the profession of call centre management, the CCMA (UK) is an independent, not for profit organisation for Call Centre Managers, Supervisors and Team Managers funded by membership subscriptions. The CCMA is run on an unpaid, voluntary basis by an elected Board of call centre professionals who give up their own time to put something back into their industry and help to support others. There are around 600 CCMA members in the UK and their mission is to contribute to the continuous professional development of call centre managers and supervisors and to assist wherever we can in sourcing high quality training courses. www.ccma.org.uk

Written by leaders, for leaders, CEO covers the evolving mission and responsibilities of the modern CEO through analysis, case studies and interviews. Published in March and September, this unique international journal addresses the most pressing business challenges where the CEO needs to lead from the front: Corporate Strategy, Finance & Investment, IT & Communications, Human Capital Management, Outsourcing and Technology.

Published in association with the European Banking Federation, Future Banking provides key decision-makers at Europe’s leading financial services organisations with reliable and accurate intelligence on emerging trends and breakthrough technologies to help them make informed business decisions and deliver innovation into their processes

GC magazine, published by Kable, is the UK’s leading monthly title covering the latest public sector ICT news, analysis, policy developments and best practice. It’s supported with GC Weekly, a regular e-newsletter containing the latest news and insight, sent every Thursday direct to your mailbox. For more information and to subscribe, visit www.kable.co.uk/gc

Government Technology, now in its fifth year, is published monthly by Public Sector Publishing. GT's pages contain need-to-know features, news and case studies that explain the administrative and commercial issues affecting IT and computing in Central and Local Government. Regular topics include E-Government, E-Procurement, Smartcards, Open Source Software, Networking and Telecommunications. Contributors range from government ministers through to IT experts and association chairs. Government Technology also makes sure that readers are kept up-to-date with the latest conferences and exhibitions by featuring in-depth previews to the most important IT events and seminars.

ICS is the professional body for customer service. Leading customer service performance and professionalism, ICS is the authoritative voice of customer service - the catalyst for all those whose focus is on the delivery of world-class service experiences.

ICS is a membership body with a community of more than 350 organisational members - from across the private, public and third sectors - and nearly 7,000 individual members. In believing that customer service is increasingly the difference between success and failure, ICS supports organisations in raising customer service standards and individuals in achieving professional recognition.

What is communication today? How is communication influenced by new technologies? The new Voice Compass gives a comprehensive overview of the speech and telecommunication technology markets, from basics to hardware, application management, and special themes like hosting or SaaS. This edition has a special focus on unified communications (UC), speech technology and sub-categories like speech automation order recognition. UC - the integration of real-time communication services like instant messaging, collaboration, conference solutions and speech automation - has the potential to revolutionise business communication. With expert advice, user studies and detailed information on global speech companies, Voice Compass makes technology accessible to everyone.