|
|
Web Events
FREE live Web events produced by SpeechTechMag.com and Speech Technology magazine.
| NOTE: If you use spam filters to protect your inbox, please take a moment right now to add Webinars@infotoday.com and/or the infotoday.com domain to your email address book, spam software white list, or mail system white list.
This will help ensure that you receive confirmation messages regarding Web Event registration. |
| |
Apple iPod Nano
You could win an Apple iPod Nano just by registering and attending a Speech Technology web event.
Congratulations to the winner for June, Lynn Little!
|
|
|
|
Upcoming Web Events — Register Today!
For information on sponsoring a Speech Technology magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:
Sarah Fortney
Integrated Marketing Manager
Email: sarah@infotoday.com
Toll-Free: 877-993-9767
Direct: 859-278-2223
|
La Shawn Fugate
Integrated Marketing Manager
Email: lashawn@infotoday.com
Toll-Free: 877-993-9767
Direct: 859-278-2223
|
Archived Web Events
 |
 |
|
|
Delivering High Speed Customer Service — Optimizing customer service interactions with automation and speech applications
Learn the value from using speech to optimize your customer interactions to drive higher business performance, increase automation rates and improve your customer satisfaction. This webinar explore will explore using speech application, customer surveys and caller analysis to understand the voice of the customer and delivering a rewarding customer experience.
Sponsored by: West Corporation
Original Broadcast Date: Aug. 06, 2008
|
|
|
|
|
|
|
Interaction Analysis: Utilizing Customer Interactions as a Strategic Asset
Join Autonomy etalk on July 30th to discover how you can take advantage of the latest state-of-the-art technologies and solutions for the contact center. This event will provide an overview of the functionalities, benefits and business value of speech analytics.
Sponsored by: Autonomy etalk
Original Broadcast Date: Jul. 30, 2008
|
|
|
|
|
|
|
Leveraging Customer Interactions to Enhance Data-Driven Business Decisions with NICE Interaction Analytics
This webinar, delivered by NICE a leading provider of call center optimization solutions, will highlight how you can leverage NICE's Interaction Analytics to
meet your business objectives. Topics to be discussed include the solution's multi-dimensional analytics as well as customer case studies.
Sponsored by: NICE Systems, Inc.
Original Broadcast Date: Jul. 23, 2008
|
|
|
|
|
|
|
The Power of Personalization - Using Personalized Speech Self-Service to Thrive and Compete
Contact centers, despite being the front-end of many organizations, will face the pinch as enterprises will need to reduce costs fast, yet maintain high standards - all while trying to generate revenue. How an organization manages and maintains its customer relationships is more important
than ever before. The key to survival is the ability to position all contact channels to drive efficiencies, improve customer
relationships and grow revenues. This
webinar examines the role of personalized
speech self-service in helping you thrive and compete in this environment.
Sponsored by: Convergys Corporation
Original Broadcast Date: Jul. 09, 2008
|
|
|
|
|
|
|
Glimpse of the Future: Outbound IVR
Aphrodite Brinsmead of Datamonitor will give you a glimpse of the future and reveal new research on Outbound IVR and its effectiveness in improving customer satisfaction. "Outbound IVR" is the term for a speech application that calls a customer.
Sponsored by: Voxify
Original Broadcast Date: Jun. 26, 2008
|
|
|
|
|
|
|
Take Control of the Customer Experience:
Leveraging the power of Multi-Channel Customer Interaction Data
Join this web event to learn how to use your customer interaction data to improve the customer experience. Convergys, a global leader in relationship management, will show you that adding a data-driven approach to analysis of the customer experience is critical to an effective relationship management strategy.
Sponsored by: Convergys
Original Broadcast Date: Feb. 27, 2008
|
|
|
|
|
|
|
Take Control of the Customer Experience:
Leveraging the power of Multi-Channel Customer Interaction Data
Join this web event to learn how to use your customer interaction data to improve the customer experience. Convergys, a global leader in relationship management, will show you that adding a data-driven approach to analysis of the customer experience is critical to an effective relationship management strategy.
Sponsored by: Convergys
Original Broadcast Date: Feb. 27, 2008
|
|
|
For information on sponsoring a Speech Technology magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:
Sarah Fortney
Integrated Marketing Manager
Email: sarah@infotoday.com
Toll-Free: 877-993-9767
Direct: 859-278-2223
|
La Shawn Fugate
Integrated Marketing Manager
Email: lashawn@infotoday.com
Toll-Free: 877-993-9767
Direct: 859-278-2223
|
|
|