SpeechTEK 2019 - Track B: Voice Interface Experience Designers

Track B, targeted to voice interface experience designers, contains many customer case studies illustrating new and innovative applications using speech technologies, including speech in the home and in the car. Learn new insights for using speech technologies and how they could be used in your enterprise. Track B also contains discussions about the latest best practices and techniques for voice user experience design.

 

Monday, Apr 29

Track B: Voice Interface Experience Designers

 

B101. Challenges of Implementing Voice Control for Space Applications

Monday, April 29: 10:30 a.m. - 11:15 a.m.

This presentation provides the audience with an overview of the challenges for implementation of voice control in space applications that include the hardware, software, environment, and, more importantly, the astronaut. Past voice control applications in space are given. Learn how to apply key learnings from these applications to applications here on Earth.

Speaker:

, Human-Computer Technical Discipline Lead, NASA/Johnson Space Center

 

B102. Augmenting United Way’s Help Center

Monday, April 29: 11:30 a.m. - 12:15 p.m.

Come hear how United Way implemented a visual IVR with Amazon Connect to augment its existing call center. The goal is to help those in need 24/7, so that more people quickly find assistance. The visual IVR provides smartphone callers with emergency shelter locations in an easy-to-understand visual format. The visual IVR shortens calls, improves call containment through visual self-service, decreases switching to live staff, and reduces follow-up calls.

Speaker:

, 2-1-1 Manager, United Way

 

Keynote Lunch

Monday, April 29: 12:15 p.m. - 1:15 p.m.

Check back for the latest details.

 

B103. ‘Hera,’ the Avatar for Pregnant Women

Monday, April 29: 1:15 p.m. - 2:00 p.m.

See video clips of this fascinating avatar as a virtual personal assistant for pregnant women. Learn how focus groups revealed what women really want from this application and the importance of the user-avatar relationship to the success of the project. Learn the strategy behind its design, including technical and user interface considerations. Discover which features, including trust, reliability, and visuality, are most important to real users.

Speaker:

, Head of Multidisiplinary studies, HIT Holon Institute of Technology. Israel

 

B104. Using Speech Technology to Understand Brain Injuries

Monday, April 29: 2:15 p.m. - 3:00 p.m.

Over the last few years, brain injuries have moved to the forefront of health issues and concerns, particularly highlighted by challenges in professional sports. With greater attention to the issue, the ability to diagnose injuries is evolving. Now, there is an opportunity to leverage speech technology to more immediately identify injuries. Working with MindSquare, AppTek is assisting in the diagnosis of concussions (or mild traumatic brain injuries) using a mobile device.

Speaker:

, CEO, MindSquare

 

B105. Working Voice Into the Newsroom Workflow

Monday, April 29: 3:15 p.m. - 4:00 p.m.

Newsrooms have complex workflows to produce content at highest journalistic standards—Gannett does this efficiently and at massive scale across its 100-plus news properties. Newsroom workflows changed from print, to web, to mobile device, and now to social. The voice revolution calls for another metamorphosis to the newsroom’s workflow. Learn how Goff transformed the newsroom workflow for voice with lessons learned from the web, mobile, and social revolutions.

Speaker:

, Technical Product Director, Gannett

 

B106. Expert Perspectives

Monday, April 29: 4:15 p.m. - 5:00 p.m.

Learn more about the latest technological developments in speech technology from leading-industry companies in Expert Perspectives sessions. These sessions are open to all full-conference attendees and Networking Pass holders. Check back for session details or follow #SpeechTEK on Twitter for updates.

 

Tuesday, Apr 30

Track B: Voice Interface Experience Designers

 

B201. Discoverability in Spoken User Interfaces

Tuesday, April 30: 10:45 a.m. - 11:30 a.m.

Non-trivial user interfaces—those that require multiple turns to accomplish complex tasks—benefit when user and machine adapt to each other. Champions of voice claim that speech uniquely exhibits this plasticity. But it doesn’t unless the interface is designed to be discoverable. Discoverability requires systemic characteristics including trust, user-initiated backup moves, rewards for experimentation, and internal transparency. This session discusses specific design techniques that allow and encourage user exploration with low risk and a likely early payoff.

Speaker:

, Chief Scientist, Enterprise Integration Group

 

B202. Return of the User! Usability Principles for Designing Skills That Stick.

Tuesday, April 30: 11:45 a.m. - 12:30 p.m.

Consider the analogy of “bad first dates” and “failed engagements” to highlight with examples the common pitfalls designers must avoid to design voice experiences that people enjoy and, most importantly, come back to. We discuss why so many voice interactions don’t go beyond the “first date.” Using the intimate dating experience as a metaphor, Javalagi explores how the subtle conventions of human-human interactions help us outline some key, guiding principles for designing delightful and meaningful voice interactions.

Speaker:

, Lead, UX Research and Design, Witlingo

 

Keynote Lunch - sponsored by Google Cloud

Tuesday, April 30: 12:30 p.m. - 1:45 p.m.

Check back for the latest details.

 

B203. Writing for Listenability

Tuesday, April 30: 1:45 p.m. - 2:30 p.m.

Spoken English is not the same as written English. This session reviews some of the academic research on the differences between spoken and written English and discusses how research results might be applied when writing material that is intended to be spoken aloud for a voice-enabled interface. Also, do these principles apply to casual text conversations such as chatbots? How might these principles be factored into a “listenability index”?

Speaker:

, Director, User Experience, Versay Solutions

 

B204. Voice-Enable All Things, Cloud-Free!

Tuesday, April 30: 2:45 p.m. - 3:30 p.m.

Learn how to create a cloud-free voice UI for your next project, including low-power sound detection, wake word recognition, small vocabulary speech recognition, natural language understanding, and biometric authenticators. Learn about the various building blocks that go into engineering a voice-enabled device, such as sourcing the right integrated circuit and voice input system hardware, accessing SDKs, building command sets, training voice models, and more. See a live demonstration of an on-device personal assistant that functions totally free of an internet connection.

Speaker:

, VP of Business Development, Sensory, Inc.

 

B205. Speech Recognition in Challenging Conditions

Tuesday, April 30: 4:15 p.m. - 5:00 p.m.

What do we do when users must shout above the din in a noisy factory or vehicle, when we have to deal with accents different from our own, or when we are trying to recognize casual speech between humans? In these circumstances, most speech recognizers will break down and give poor results. We discuss strategies for mitigating the problems for such challenging conditions.

Speaker:

, CEO, Cobalt Speech & Language

 

Wednesday, May 1

Track B: Voice Interface Experience Designers

 

B301. Conversational Interfaces in the Car

Wednesday, May 1: 10:45 a.m. - 11:30 a.m.

The conventional push-to-talk speech experience is being completely redesigned in an effort to achieve a conversational interface. With autonomous vehicles on the horizon, intelligent assistants can become multimodal and effectively leverage video as a presentation modality. Learn about the current intelligent assistants for the car, what to expect with vehicle integration, and how things will change with autonomous vehicles. Finally, we discuss the optimum speech experience for the driver and what’s required to achieve this optimum experience.

Speaker:

, Vice President of Voice Technology, Sirius XM

 

B302. From Screens to Scenes: Voice Control in the Digital Home

Wednesday, May 1: 11:45 a.m. - 12:30 p.m.

The X1 voice remote has revolutionized the TV viewing experience. Leveraging AI to transcribe and understand what users are saying, Xfinity uses direct voice controls to connect users to the content in which they are most interested. The digital home voice experience will take on concierge-like capabilities, launching features like Phone Finder, Find My Tile, and act like a search engine to connect users with more information about available services.

Speaker:

, Director, Digital Home Product Management, Comcast

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