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TRACK B: DESIGNING VOICE INTERACTIONS |
B102 – PANEL: Designing for Your Customers
11:15 a.m - 12:00 p.m
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Your organization’s customers are unique, but often speech technology design fails to take their uniqueness into account. Panelists in this session share methods for capitalizing on the specific characteristics of your customers. Learn a proven technique for how to craft a persona to effectively engage with customers. Discover how to design a solution based on attributes and behavior of customers that predicts their intent and offers tailor-made call paths with different levels of self-service. |
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Co-located with:
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