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| TRACK C: CUSTOMER EXPERIENCES |
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C302 – Panel: An Open and Honest Conversation About Deploying Speech
11:45 a.m - 12:30 p.m
MODERATOR: Rebecca Nowlin Green, Principal Business Consultant, - NuanceJessica Kaufman, Lead Voice Channel Specialist, Voice Channel, Operations Support - Blue Shield of California
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The promises of speech technology are often discussed, but honest discussions of whether these promises are borne out in the real world are scarce. The purpose of this panel is to remedy this by bringing together organizations that have deployed speech applications. Join us to hear about the benefits of speech, as well as the pain points and surprises that always pop up during deployment. |
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