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SpeechTEK 2013 - Tuesday, August 20, 2013
TRACK B: VOICE INTERACTION DESIGN
B203 – Champion Challenger Usability Testing
1:45 p.m - 2:30 p.m
Julie Underdahl, Senior User Interface Designer - Genesys
Erin Smith, Senior VUI Designer - Genesys

Most commonly used to identify design pitfalls before application deployment, usability testing can also be used to compare a current design with proposed design enhancements. The session explores the value of champion challenger usability testing, presents tips and techniques for effective testing, and discusses example test results to demonstrate to both designers and business owners how this technique can be used to improve your speech application.




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