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SpeechTEK 2013 - Tuesday, August 20, 2013
SUNRISE DISCUSSIONS
SD202 – Demographics of Customers Who Use Speech Technology
8:00 a.m - 8:45 a.m
Vicki Broman, Manager of User Interface and Research Teams, CTI and Speech Solutions - eLoyalty® a TeleTech Company Phoenix Fire Department Crisis Counselor;CHt

Join us for a discussion of the demographics of users of speech technology. We often plan, design, and deploy speech applications without knowing much about who will really be using the systems. In this session, you’re invited to share what you know and hear about some in-depth research on the characteristics of users of speech technology. Learn how to capitalize on these characteristics to improve the design of speech applications.




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