This session describe a series of experiments to quantify the impact of headset features on speech recognition accuracy. These experiments, conducted both in the lab and on the road, show that improved perceptual quality from noise reduction, as judged by human listeners, does not necessarily translate into higher recognition accuracy.

This session explains the difference between traditional narrowband audio and wideband audio, outlines the current state of available wideband audio options, and discusses what you need to consider when evaluating wideband audio for both servers and clients/devices. Participants will leave with an understanding of how and where they can use wideband audio to improve their speech applications and create better customer experiences.