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SpeechTEK 2011 - Monday, August 8, 2011
LAB 2 – Analytics
1:45 p.m - 3:15 p.m

Analytics is the process of obtaining an optimal or realistic decision based on various types of data. Observe analytic systems, including text-based analytics; voice-based analytics; analytic systems that examine structured data in databases; analytic systems that examine unstructured data in SMS, email, and social networks. Some systems actively monitor active dialogues, while others examine logs and historical data. Compare the strengths and weaknesses of each, and identify the systems appropriate for your enterprise.

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