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| SUNRISE DISCUSSIONS |
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SD304 – How Humanlike Should Speech Systems Be?
8:00 a.m - 8:45 a.m
Vicki Broman, Manager of User Interface and Research Teams, CTI and Speech Solutions - eLoyalty® a TeleTech Company
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There are many ways to write a script within the VUI design. This discussion focuses on the pros and cons of designing an IVR in the first person: the benefits, potential negative consequences, cost, and customer satisfaction. |
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