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SpeechTEK 2011 - Wednesday, August 10, 2011
SUNRISE DISCUSSIONS
SD301 – When Clients Become Designers
8:00 a.m - 8:45 a.m
Carrie Nelson, Principal Speech Software Engineering Consultant - Avaya

Working with a customer who is excited about the design process can be an asset to an IVR project, but not all customers have the caller experience as their first priority. How can the VUI designer guide the customer toward the best design choices for both their business and their callers? This discussion covers how to create a balance between business needs and caller needs.




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