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SpeechTEK Europe 2011
25 - 26 May 2011 • Copthorne Tara Hotel • London, UK
SpeechTEK University • 24 May 2011
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Biographical Information
Mr Daniel Hendling
International Program Manager Mobile Web & Apps
Deutsche Telekom AG
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- Native Austrian
- Started '99 at T-Mobile Austria, Vienna
- Development of E-Mail Customer Support, Manager of E-Mail & Complaints Team
- Information Manager (Knowledge Management)
- Self-Service Manager, Head of Infomanagement & CRM
- 2007-2011: Deutsche Telekom Headquarters, International Program Manager at International Customer Service, managing "Multi Channel Self Care" program, implementing an integrated Voice & Mobile Self Care architecture as a basis for a multi channel environment
- Since March 2011: Deutsche Telekom Headquarters, International Program Manager Mobile Web & Apps at International eBusiness, managing "Mobile eBusiness" program, expanding the known "PC Web / eSales & eService" to the mobile channel
- Project Management Coach & Assessor
- Supports social & CSR projects
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SpeechTEK Europe 2011
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Diamond
Platinum Sponsor
Gold Sponsor
Coffee Break
Industry
Media Sponsors
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