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SpeechTEK Europe 2011
25 - 26 May 2011 • Copthorne Tara Hotel • London, UK
SpeechTEK University • 24 May 2011
SpeechTEK Europe 2011 - Thursday, 26 May 2011
Track B
B204 – Innovative applications for advanced speech technology
15:00 - 16:00
MODERATOR: Nava Shaked, Head of Multidisiplinary studies - HIT Holon Institute of Technology. Israel

Advances in speech technology have enabled new applications that were previously not possible. In this session learn how to use speech technology in virtual reality systems for language training, how to create dynamic dialogues, and how to use emotion detection to monitor both callers and human agents in IVR systems. Determine how these new speech technology innovations could benefit your organisation.



Creating a dynamic dialogue interface to personalised content delivery and online services
Michael McTear, Professor - Ulster University
Digitally yours … with a human touch
Giovanni De Carli, International Business Development Manager, International Sales - H-Care Srl, part of the PAT Group
How to improve customer satisfaction using real-time emotion analysis
Petr Mitcov, Manager, Speech Application Services - Speech Technology Center

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