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SpeechTEK Europe 2011
25 - 26 May 2011 • Copthorne Tara Hotel • London, UK
SpeechTEK University • 24 May 2011
SpeechTEK Europe 2011 - Wednesday, 25 May 2011
Track A
A103 – The future of IVR systems: the analysts’ view
13:45 - 14:30
MODERATOR: James Larson, Vice President - Larson Technical Services

Two experienced analysts explore how speech recognition can be used effectively to improve customer interactions and how to leverage the technology to improve the overall customer experience.

Speech as part of the ’shift left‘ in service desk environments
Martin Dove, Managing Director, Customer Interactive Solutions - Dimension Data
To be or not to be…in the world of enterprise speech
Daniel Hong, Research Director & VP - Forrester Research

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