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SpeechTEK Europe 2010
26 - 27 May 2010 • Copthorne Tara Hotel • London, UK
SpeechTEK University • 25 May 2010
SpeechTEK Europe 2010 - Wednesday, 26 May 2010
Track A
A103 – Voice User Interface Design: Major Issues
13:45 - 14:30
MODERATOR: Caroline Leathem, Interaction Specialist - Verizon Business EMEA

Learn how to avoid disputes between customer employees and VUI designers by pinpointing common pitfalls in the communication between them, and identify ways to resolve conflicts with and disagreements between application designers and implementers. Crafting good error-handling prompts is a key part in the overall success of IVR self-service applications. Discover two alternative strategies for crafting error-handling prompts, as well as the pros and cons of each approach.

The Eternal Battle Between the VUI Designer and the Customer
Maria Aretoulaki, Director / VUI Design Consultant - DialogCONNECTION Ltd (UK)
A Fine Balance: What Callers Need to Know about Errors
Susan Hura, Principal - SpeechUsability

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