April 9-11, 2018 | Renaissance Washington DC Hotel

Mike Monegan

Mike Monegan
Vice President Product Management
Cyara

As Vice President of Product Management, Mike leads a global team that drives product strategy and definition for Cyara, the provider of the industry's leading Customer Experience Assurance Platform. He is a 25-year veteran of technology and leadership roles. Prior to Cyara, Mike was VP Applications, leading the global application design and development functions at [24]7, where he oversaw increasingly sophisticated customer service speech and web applications for a wide variety of industries. Prior to helping make [24]7 the leader in multimodal customer service applications, Mike held positions at Voxify, NeXT, Apple, Symantec, and HP. Mike holds both a BS and MS in Computer Science from MIT.

 

 

SpeechTEK 2019

Tuesday, April 30, 2019

4:15 p.m. - 5:00 p.m. A205: AI-Powered Customer Experience Testing for an AI-Powered World

SpeechTEK 2018

Tuesday, April 10, 2018

11:45 a.m. - 12:30 p.m. C202: Getting Chatbots Right–Assuring Quality Customer Experience

SpeechTEK 2013

Tuesday, August 20, 2013

10:45 a.m. - 11:30 a.m. A201: PANEL: The Changing Role of Speech in a Multichannel World

Monday, August 19, 2013

10:15 a.m. - 11:00 a.m. C101: Giving Customers a Unified Digital Experience

SpeechTEK 2012

Tuesday, August 14, 2012

2:45 p.m. - 3:30 p.m. D204: Multimodal and Multichannel Languages and Platforms

SpeechTEK 2011


Wednesday, August 10, 2011

9:00 a.m. - 10:00 a.m. A301: Selecting a Voice for Your Speech Application

SpeechTEK 2010

Monday, August 2, 2010

4:15 p.m. - 5:00 p.m. B106: Measuring the Customer Experience

Wednesday, August 4, 2010

2:45 p.m. - 3:45 p.m. E304: Making VoiceXML Applications Portable

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