April 9-11, 2018 | Renaissance Washington DC Hotel

Martha Senturia

Martha Senturia
Senior VUI Designer
Performance Technology Partners

Martha has more than 18 years of experience in the Speech and IVR fields, working primarily on the design and usability of automated speech and touchtone telephone systems. She has led the design and testing of both large and small projects including those in the healthcare, travel, shipping, retail, utility, telecom, and banking/enterprise verticals (among others). She has experience with designing, testing, tuning, assessing, and managing projects at all points in the application process. Before joining PTP she was a Senior Usability Engineer and Senior Principal User Interface Designer at Nuance Communications, and prior to that she held a Visiting Faculty position in Linguistics at UC San Diego. She has taken turns in specialized usability, research, and design teams and also has experience writing speech grammars and performing recognition tuning.  Recently Martha has been working on interactive text applications in multiple locales and for various contexts.

SpeechTEK 2018

SpeechTEK 2016

Tuesday, May 24, 2016

4:15 p.m. - 5:15 p.m. D205: IVR Case Studies

SpeechTEK 2013

Wednesday, August 21, 2013

1:45 p.m. - 2:30 p.m. C303: PANEL: Get the Truth About How Callers Really Feel

Co-Located With