April 9-11, 2018 | Renaissance Washington DC Hotel

Darla Tucker

Darla Tucker
Director, Strategic Customer Solutions
Convergys

As a member of the Client Solution team, Darla is responsible for cultivating a harmonious relationship between customers and end users of self service applications. Darla is ultimately responsible for creating strategy business roadmaps for large fortune 500 customers to ensure they achieve their business goals and the needs of the end user. Past experience includes leading the user interface design team, usability testing and tuning responsibilities that allow for a unique perspective toward creating realistic and effective solutions for customers. Additionally, she has hands on experience in user interface design, leading successful large scale projects and deploying complex applications while maintaining a collaborative relationship with the customer.  Currently, Darla is working with leading financial institutions and insurance providers to produce efficiencies in the call center for live agents and self service technology.

SpeechTEK 2018

Wednesday, April 11, 2018

8:00 a.m. - 8:45 a.m. SD302: Future Speech-Enabled Applications

SpeechTEK 2011

Monday, August 8, 2011

1:45 p.m. - 2:45 p.m. A103: Panel—Balancing Automation and Human Agents
4:15 p.m. - 5:00 p.m. A105: Effective Use of Local Information

SpeechTEK 2010

Tuesday, August 3, 2010

2:45 p.m. - 3:30 p.m. A204: Speech in a Recovering Economy
10:45 a.m. - 11:30 a.m. A201: Alignment in the Speech World

Monday, August 2, 2010

1:15 p.m. - 2:00 p.m. A103: The Value of Multimodal Mobile Solutions

SpeechTEK 2009

Tuesday, August 25 2009

11:45 a.m. - 12:30 p.m. A202: Balancing Automation and Agent Interactions

Wednesday, August 26 2009

1:45 p.m. - 2:30 p.m. A303: Evolution of Multimodal Customer Care

SpeechTEK 2008

Monday, August 18

11:15 a.m. - 12:00 p.m. B102: Managing Client/Vendor Relationships

Wednesday, August 20

11:45 a.m. - 12:30 p.m. A302: DTMF Versus Speech

SpeechTek 2007

Wednesday, August 22

3:15 p.m. - 4:15 p.m. A304: Top 25 Speech Project “Gotchas”

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