Wally Brill spent 25 years as a record producer and A&R man until he decided to learn about speech recognition. He thought he’d use it in an interactive opera.  Ten years later, after working at Nuance and founding VoicePartners, the opera is no closer to completion and all his hair is gone.  Now, he’s an outspoken critic of poor customer experience and SVP of Creative Services for The VoxGen Group.