April 9-11, 2018 | Renaissance Washington DC Hotel

Focus Areas

Open Source API

Monday, April 9, 2018

D103 - Bringing Conversational Technology to Call Centers & IVRs

2:00 p.m. - 2:45 p.m.
Dan Aharon, Product Manager, Google Cloud Al
Anthony Minessale, CEO, SignalWire

Google and Dialogflow (formerly known as API.AI) have been pioneers in conversational technology, powering more chatbots and conversational interfaces than any other company. Many customers have used Dialogflow to build sophisticated voice-based experiences on Google Home and other platforms and are now looking to connect those experiences to phone lines to replace traditional IVR systems. SignalWire offers a Cloud telephony service powered by FreeSWITCH, an open source platform used by over 5000 commercial enterprises and serving businesses worldwide with 300M+ end users per day. We will show how any user can create a conversational agent in Dialogflow in a few minutes, and then turn it into a standalone IVR system in minutes with SignalWire.

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