May 23-25, 2016 | Omni Shoreham Washington DC

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Attend Three Events for One Great Price!


CRM Evolution SpeechTEK

May 23-25, 2016 • Omni Shoreham Hotel • Washington, D.C.


Customers have shown a need to communicate with organizations through a variety of channels-social, mobile, phone, web, email, etc. Organizations that go above and beyond with their customer engagement strategies recognize the importance of mastering these types of communication and have trained several departments to act on insight from these engagements. 

When you upgrade to an All Access Pass, you’ll have the opportunity to discover how to design a better customer engagement strategy using CRM and customer service strategies.

At Customer Service Experience Learn About:

  • Voice of the customer strategies
  • Leveraging analytics for intelligent decisions
  • Social media support best practices
  • Mobile customer service strategies
  • Streamlining customer service processes
  • Building integrated multichannel support
  • Moving from multichannel to cross-channel support

At CRM Evolution Learn About:

  • Increasing profitability
  • Streamlining business processes
  • Social, mobile, and hosted CRM strategies
  • Techniques to improve sales, marketing, and customer service
  • Customer satisfaction and loyalty strategies
  • Successful CRM metrics, techniques, and methodologies
  • CRM vendor selection tips

Upgrade your conference experience. Register for an All-Access pass today!

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Conference Videos

Watch the 2016 preview below or see videos from previous SpeechTEK events by clicking here.