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Stuart Selby
Head of Contact Delivery and IVR
Barclays' Retail Bank

Stuart Selby, Head of Contact Delivery and IVR, manages IVR and call routing strategy for Barclays’ Retail Bank. With over 50 million calls annually and 4,000 agents, Stuart focuses on customer experience, routing efficiency, and cost effectiveness. He graduated from Coventry University and the University of Leeds and lives in Manchester.

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