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Rosanne Bonlander
Business Consultant
Humana Inc

Hello, my name is Rosanne Bonlander. I have been working in the Health Insurance industry for the past 11 years. I have been working with the IVR specifically for the past 3. My main responsibility is making our IVR user friendly and informative. I work on business requirements to enhance our IVR applications and define those for IT development. I specialize in the Commercial and Individual business segments. I have also participated in user focus groups regarding the usage and usability of our IVR to further enhance our systems.
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