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SpeechTEK 2015 - Wednesday, August 19, 2015
D304 – PANEL: Trends and Lessons Learned in Visual IVR
2:45 p.m - 3:30 p.m
MODERATOR: K.W.'Bill' Scholz, President - NewSpeech LLC AVIOS
John Cray, VP, Product Management - Enghouse Interactive
Daryl Gambrell, Director of Hosted Solutions - Convergys
Theresa Szczurek, CEO and Co-Founder - Radish Systems, LLC

Written text is permanent, while spoken text is transient. Visual IVR offers users a visual representation of their IVR menus that can greatly improve the IVR experience. Can you add visual IVR capability to your existing voice-only IVR infrastructure to leverage your existing IVR call flows, help keep custom- er service cost down, and extend the life of your legacy IVR investments? What are the similarities and differences among the various approaches to visual IVR?

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