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SpeechTEK 2015 - Wednesday, August 19, 2015
B304 – PANEL: Escape From the Lab: Field Research for the Interface of Things
2:45 p.m - 3:30 p.m
MODERATOR: Leslie Carroll Walker, Senior Manager, UI Design, Global Professional Services, Customer Interaction Technology - Convergys
Nancy Gardner, Principal Consultant, Professional Services - Verizon Business Group
Helen VanScoy, Director, User Interface Design - Performance Technology Partners
Lisa Falkson, Senior VUI/UX Designer - CloudCar
Nandini Stocker, Sr. Product Design Manager - FlipKart

Voice interaction designers have always been out of step with their peers in visual design in one significant way: the lack of field research. Major visual design projects usually include user research conducted outside a research lab, either during requirements gathering or as part of usability testing. The practice never caught on when speech was confined to the IVR, but now that speech technology is being used everywhere, escaping the lab is vital. Panelists discuss how to make this happen.

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