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SpeechTEK 2015 - Tuesday, August 18, 2015
A202 – Exceeding Expectations for Speech Application
11:45 a.m - 12:30 p.m
Dave Pelland, Global Director, IVR Practice - Genesys

The vision of speech recognition can sometimes exceed the reality. Applications such as Siri and Google Now have both client organizations and end users excited about speech, but also help to raise the bar for speech-based IVRs. Delivering a world-class application is about more than building the application. Learn how to exceed expectations by addressing assumptions early on, defining success criteria, and successfully executing a rollout plan.

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