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SpeechTEK 2015 - Monday, August 17, 2015
B105 – PANEL: The How and Why of Speech Application Tuning
3:15 p.m - 4:00 p.m
MODERATOR: Amy Goodwin, Senior Speech Technologist - West Corporation
Jenny Burr, Sr. Manager, Analytic Consulting - Convergys
Jeffrey (Jeff) D Hopper, Vice President, Client Services - LumenVox, LLC
Jesse Montgomery, Sr Speech Technologist - Theatro Labs
Julie Underdahl, Senior User Interface Designer - Genesys

Speech application tuning is a vital, but often a misunderstood, part of building and maintaining successful speech applications. Panelists in this session help you understand how tuning improves recognition accuracy and customer experience and provide hands-on tips for how and when to tune to achieve maximum benefits. Learn how to incorporate analytics data to further increase your return on investment from tuning and how a smaller, focused tuning process can allow you to rapidly realize measurable improvements.

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