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SpeechTEK 2015 - Monday, August 17, 2015
B103 – PANEL: Using SLMs to Create Natural Language Experiences
1:15 p.m - 2:00 p.m
MODERATOR: Leslie Carroll Walker, Senior Manager, UI Design, Global Professional Services, Customer Interaction Technology - Convergys
Jenny Burr, Sr. Manager, Analytic Consulting - Convergys
Alex Christodoulou, User Interface Designer - Nuance Communications Inc.
Jenni McKienzie, Voice Interaction Designer - SpeechUsability

More organizations are considering natural language implementations supported by statistical language models (SLMs), but often lack a solid understanding what goes into creating this kind of solution. This session explains the basics of how SLMs work and helps you gauge the level of effort in a natural language project to determine if natural language will meet your needs. Learn how natural language affects the entire user interface, and discuss best practices in measuring performance, utterance requirements, and tagging.

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