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SpeechTEK 2015 - Monday, August 17, 2015
B102 – PANEL: Designing for Your Customers
11:15 a.m - 12:00 p.m
MODERATOR: Kristie Goss-Flenord, Consultant, Human Factors - Convergys
Jim Milroy, Human Factors Solutions Consultant - West Interactive Services
Nandini Stocker, Sr. Product Design Manager - FlipKart

Your organization’s customers are unique, but often speech technology design fails to take their uniqueness into account. Panelists in this session share methods for capitalizing on the specific characteristics of your customers. Learn a proven technique for how to craft a persona to effectively engage with customers. Discover how to design a solution based on attributes and behavior of customers that predicts their intent and offers tailor-made call paths with different levels of self-service.

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