SpeechTEK.com home
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies Speakers
Keynotes Registration SpeechTEK University
SpeechTEK 2015 - Monday, August 17, 2015
C101 – Humans as Speech Recognizers
10:15 a.m - 11:00 a.m
David L Thomson, VP Speech Technology - CaptionCall

Organizations have begun to offer customer service using a combination of human and machine speech recognition. Humans provide unprecedented accuracy and enable formerly impossible features, but are more costly. This presentation describes strategies for how humans can efficiently work together with machines and gives examples of new services the union now makes possible. The session reviews case studies of deployed services across multiple companies and vendors; covers issues such as accuracy, automation rates, and response latency; and gives a glimpse into where this approach may head in the future.

Connect with
SpeechTEK 2015

Platinum Sponsors
Gold Sponsors
Corporate Sponsors
Social Media Sponsor
Tuesday Keynote Lunch Sponsor
Media Sponsors
Co-located with: